Contacting Alpina
Many things you arrange quickly and easily online. Unable to find your way online? We are happy to help you.
Chat
You get answers from a virtual assistant.
This is available 24/7.
Chat with us
We are there Monday through Friday from 8:00 a.m. to 6:00 p.m.
WhatsApp with us
Telephone numbers
Select the department you would like to speak to.
General questions
Private traffic insurance
Business traffic insurance
Non-life
Calling via Teletolk
Branches
Easily find contact information by branch.
Address details
Send your letter to:
Alpina
P.O. Box 63
3440 AB IJsselstein
Complaints
Are you not satisfied with our services? Then you can file a complaint with us by filling out the complaint form. Your complaint will then immediately be assigned to a staff member who will handle it. In any case, we will give you a substantive response within 14 days of receiving the complaint.
Complaint not properly resolved
If the complaint is not resolved by Alpina to your satisfaction, you can, if you wish, go to the Financial Services Complaints Institute (Kifid).
You can also take your complaint to the Dispute Resolution Board via the European ODR Platform (https://ec.europa.eu/consumers/odr/).