Customer Service
Are you moving or have a new email address? A new car or scooter, or just getting rid of it? Either way, we want to hear about it. You can change your details, license plate number or insurance coverage yourself.
What can we help you with?
Directly arrange
Much for your insurance you simply arrange yourself. Like reporting damage, adjusting your insurance or looking at your green card.
What do you have a question about?
Make a choice so we can get you started right away.
Didn't find what you were looking for?
If so, please contact us. We are happy to help you via chat or Whatsapp. Ask your question and get a response within 2 minutes.
Need emergency care?
Chat with us
WhatsApp with us
See more about Alpina
How do you communicate with customers?
What payment options are available?
At Alpina, we like to keep things simple. Customers can choose between direct debit, an iDEAL payment link sent by email, or, in specific cases, a giro collection form. Direct debit is the most convenient option: everything is taken care of automatically. The iDEAL link is sent directly and securely by the insurer. And if someone else wants to pay, that's fine too, as long as the correct details and authorization are provided.
How can I get help?
What are the support hours?
Our virtual assistant is available day and night. For personal contact, we are available on working days via WhatsApp between 9:30 a.m. and 5:00 p.m., and by phone during regular office hours. Emergencies are always forwarded directly to the insurer's 24/7 emergency number. In addition, our website offers continuous access to information and self-service.
What support channels are available?
We support customers via chat, WhatsApp, and telephone. The chat assistant is available 24/7, WhatsApp is available on weekdays from 9:30 a.m. to 5:00 p.m. For urgent situations, we refer customers to the insurer's emergency number. Customers can also find a lot of practical information on our website.
What can I arrange myself?
We like to make things easy for our customers. Claims can be reported entirely online, as can changes to your policy or viewing your personal policy file. What's more, many insurance policies can be taken out entirely digitally.
What do customers say about Alpina?
Our customers have valued Alpina for more than 110 years for its honest, clear, and transparent advice. More than 800,000 customers rely on our services. With an average rating of 8.3 (based on 3,699 reviews) and a recommendation rate of 93%, we know that our personal and expert advice is truly valuable.
What is the rating and sentiment?
Alpina scores an average of 8.3 based on 3,699 reviews. The vast majority of our customers are positive: 93% recommend us. Customers particularly emphasize our clear communication and honest advice.
How does the brand deal with negative feedback?
We see negative feedback as an opportunity to grow. When customers are dissatisfied, we ask them what exactly went wrong and how we can do better. Our employees actively monitor the situation and contact customers to work out a solution together. This shows that customer satisfaction is always our top priority.