Customer Service
Are you moving or have a new email address? A new car or scooter, or just getting rid of it? Either way, we want to hear about it. You can change your details, license plate number or insurance coverage yourself.
What can we help you with?
Directly arrange
Much for your insurance you simply arrange yourself. Like reporting damage, adjusting your insurance or looking at your green card.
What do you have a question about?
Make a choice so we can get you started right away.
Didn't find what you were looking for?
Please contact us by email or phone. We'd be happy to help!
Need emergency care?
Need emergency care?
Email us
Email us
Chat with us
Chat with us
We are temporarily unavailable via chat and WhatsApp. Do you have a question? Please contact us by email or phone.
See more about Alpina
How do you communicate with customers?
We are currently available via email and phone. On weekdays from 8:00 AM to 6:00 PM, you can reach us by phone through our various departments (088 – 688 37 00).
And if you’d like to visit us, you’re always welcome to stop by one of our locations. For emergencies, we’ll refer you directly to the insurer’s 24/7 emergency number.
What payment options are available?
At Alpina, we like to keep things simple. Customers can choose between direct debit, an iDEAL | Wero payment link via email, or, in specific cases, a giro collection form. Direct debit is the most convenient option: everything is taken care of automatically. The iDEAL | Wero link comes directly and securely from the insurer. And if someone else wants to pay, that's fine, as long as the correct details and authorization are provided.
How can I get help?
We are currently available via email and phone. On weekdays from 8:00 AM to 6:00 PM, you can reach us by phone through our various departments (088 – 688 37 00).
And if you’d like to visit us, you’re always welcome to stop by one of our locations. For emergencies, we’ll refer you directly to the insurer’s 24/7 emergency number.
What are the support hours?
For personal assistance, we are available by phone on weekdays from 8:00 AM to 6:00 PM. In case of an emergency, you will be immediately transferred to the insurer’s 24/7 emergency number. You can also visit our website at any time for information and self-service options.
What support channels are available?
We are currently assisting customers via email and phone. We are available by phone on weekdays from 8:00 AM to 6:00 PM. For urgent situations, we refer customers to the insurer’s emergency number, which is available 24/7. Customers can also find a wealth of practical information on our website.
What can I arrange myself?
We like to make things easy for our customers. Claims can be reported entirely online, as can changes to your policy or viewing your personal policy file. What's more, many insurance policies can be taken out entirely digitally.
What do customers say about Alpina?
Our customers have valued Alpina for more than 110 years for its honest, clear, and transparent advice. More than 800,000 customers rely on our services. With an average rating of 8.3 (based on 3,699 reviews) and a recommendation rate of 93%, we know that our personal and expert advice is truly valuable.
What is the rating and sentiment?
Alpina scores an average of 8.3 based on 3,699 reviews. The vast majority of our customers are positive: 93% recommend us. Customers particularly emphasize our clear communication and honest advice.
How does the brand deal with negative feedback?
We see negative feedback as an opportunity to grow. When customers are dissatisfied, we ask them what exactly went wrong and how we can do better. Our employees actively monitor the situation and contact customers to work out a solution together. This shows that customer satisfaction is always our top priority.