Customer Service

Alpina is always ready to help you, in a way that suits your preferences. You can contact us in several ways: via chat, WhatsApp, phone, or email.

You can reach our AI colleague Pien 24/7 via chat and WhatsApp, so you’ll always get the help you need. If necessary, Pien will easily connect you with a staff member. Our staff members are available via chat and WhatsApp Monday through Friday from 9:30 a.m. to 5:00 p.m.

Prefer to contact us by phone? You can reach us on weekdays from 8:30 a.m. to 5:30 p.m. at 088 688 3700. You can also send us an email at info.online@alpina.nl. If you’d like to visit us in person, you’re always welcome to stop by one of our locations.

For emergencies, we refer you directly to the insurer's 24/7 emergency number.

At Alpina, we like to keep things simple. Customers can choose direct debit, an iDEAL | Wero payment link via email, or, in specific cases, a bank payment slip. Direct debit is the most hassle-free option: everything is handled automatically. The iDEAL | Wero link comes directly and securely from the insurer. And if someone else wants to pay, that’s no problem—as long as they have the correct information and authorization.

Do you need help? We're here to assist you. Choose the option that works best for you, and we'll help you right away.

• Chat and WhatsApp (24/7):
  Ask our AI colleague Pien your question. If you can't figure it out, you'll be connected to a staff member (on weekdays from 9:30 a.m. to 5:00 p.m.).
• By phone:
  Call us on weekdays from 8:30 a.m. to 5:30 p.m. at 088 688 3700.
• Email:
  Send your question to info.online@alpina.nl.
• Stop by:
  You're welcome to visit any of our locations.
• Emergency:
  In case of an emergency, contact the insurer’s 24/7 emergency number immediately.

You can reach our AI colleague Pien 24/7 via chat and WhatsApp; she will connect you with a staff member if necessary (on business days from 9:30 a.m. to 5:00 p.m.). For personal assistance, we’re also available by phone on weekdays from 8:30 a.m. to 5:30 p.m. In case of an emergency, you’ll be transferred directly to the insurer’s 24/7 emergency number. You can also always visit our website for more information.

We provide customer support via chat, WhatsApp, phone, and email. You can reach our AI colleague, Pien, 24/7 via chat and WhatsApp. If necessary, you’ll be connected to a customer service representative (available on weekdays from 9:30 a.m. to 5:00 p.m.).

You can reach us by phone on weekdays from 8:30 a.m. to 5:30 p.m. at 088 688 3700. You can also email us at info.online@alpina.nl. For urgent situations, please contact the insurer’s 24/7 emergency number. In addition, you’ll find a lot of practical information and answers to frequently asked questions on our website.

We like to make things easy for our customers. You can file a claim entirely online, as well as report changes or view your personal policy file. In addition, many insurance policies can be purchased entirely online.

For more than 110 years, our customers have valued Alpina for its honest, clear, and transparent advice. More than 800,000 customers rely on our services. With an average rating of 8.3 (based on 3,699 reviews) and a recommendation rate of 93%, we know that our personalized and expert advice truly adds value.

Alpina has an average rating of 8.3 based on 3,699 reviews. The vast majority of our customers are positive: 93% recommend us. Customers particularly highlight our clear communication and honest advice.

We view negative feedback as an opportunity to grow. When a customer is dissatisfied, we ask them exactly what went wrong and how we can do better. Our employees actively monitor these situations and reach out to work together to find a solution. This is how we demonstrate that customer satisfaction is always our top priority.